Terms of Service

Last updated: March 2026

Welcome to Covren ("Service"), operated by Covren ("we", "us", "our"). By creating an account or using the Service you agree to these terms. If you do not agree, do not use the Service.

1. Service description

Covren is a documentation change intelligence platform. It ingests product signals, classifies customer impact, generates documentation drafts, routes them through human review, and delivers approved content. You are responsible for the content you create, review, approve, and publish through the Service.

2. Accounts and access

You must provide accurate information when creating an account. You are responsible for maintaining the security of your credentials and for all activity under your account. Notify us immediately if you suspect unauthorized access.

3. Acceptable use

You agree not to: (a) use the Service for any unlawful purpose; (b) attempt to gain unauthorized access to other accounts, systems, or data; (c) interfere with or disrupt the Service or its infrastructure; (d) reverse-engineer, decompile, or extract source code from the Service; (e) resell or sublicense access to the Service without our written consent.

4. Fair use and usage limits

Each plan tier includes usage limits (changes, drafts, LLM tokens, delivery API calls, active end-users). These limits are described on the pricing page and enforced by the Service. If you consistently exceed your plan limits or use the Service in a way that degrades performance for other customers, we may throttle your usage, require you to upgrade, or suspend your account with reasonable notice.

5. Fees and billing

Free trial accounts are subject to the trial limits and duration shown at signup. Paid subscriptions are billed in advance on a monthly or annual basis through Stripe. All fees are non-refundable except as required by law. We may change pricing with 30 days notice; existing subscriptions continue at their current rate until renewal.

6. Data ownership and privacy

You retain all rights to the content you submit to and create through the Service. We use your content only to provide and improve the Service as described in our privacy policy. We do not sell your data. Upon cancellation, you may export your data; we will delete your account data within 90 days of cancellation unless required by law to retain it.

7. Disclaimer of warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure. AI-generated drafts are suggestions only; you are responsible for reviewing and approving all content before it reaches your customers.

8. Limitation of liability

To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these terms or the Service will not exceed the amount you paid us in the 12 months preceding the claim. In no event will we be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill, regardless of the theory of liability.

9. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses (including reasonable legal fees) arising from: (a) your use of the Service; (b) content you approve and publish through the Service; (c) your violation of these terms; or (d) your violation of any third-party rights.

10. Suspension and termination

We may suspend or terminate your access to the Service if you violate these terms, if your usage poses a risk to the Service or other customers, or if required by law. We will provide reasonable notice where practicable. You may cancel your account at any time through the console settings. Upon termination, your right to use the Service ceases immediately; sections 6 through 9 survive termination.

11. Changes to these terms

We may update these terms. We will notify you of material changes via email or through the console at least 14 days before they take effect. Continued use after changes constitutes acceptance. If you do not agree with updated terms, you may cancel your account before they take effect.

12. General

These terms constitute the entire agreement between you and Covren regarding the Service. If any provision is found unenforceable, the remaining provisions continue in effect. Our failure to enforce any right is not a waiver. These terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles.

13. Support

Starter plan: Email support with a target response time of one business day.

Growth plan: Priority support with a custom SLA defined in your order form, including escalation paths for critical issues.

All plans include access to our documentation and knowledge base.

14. Contact

For questions about these terms, contact support with your support ID from the console.

For custom enterprise terms, MSA negotiations, or legal inquiries: legal@covren.com